Marriott International, Inc. Employee Reviews for Front Desk Agent
Front Desk Agent1,408 reviews
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Great place to work, awesome perks, dealing with guest can be great meeting people from all over. One thing that got to me was that I like to be more active and at times the front desk can be at slow and boring.
Hotels all over
Can be slow and boring
ManagementIn general, managers at Marriott International, Inc. are very helpful and show concern for the staff. Selected great team workersOverallMy experience working at Marriott International, Inc. Has been life changing. I am able to be happy and excited about going to work.
I was hired for front desk, during my interview I was told I would be working the bistro a well because of the hotel being so short staffed, but I would only be making minimum wage. During one of my on boarding days the front desk manger was spread pretty thin conducting interviews and working the desk, after seeing that I didn't understand why I was hired for only part time and they were still actively hiring people.
benefits were nice but they wouldn't be avaliable to me as a part time employee
the manager wasn't personable at all, horrible pay and expected to have open avalibilty for part time
Continually meeting new guests was the best part of the job, always had interesting interactions. Being in hospitality, working holidays was expected, but off season it was very easy to arrange time off. Advancement opportunities was dependent on departments, as it was possible to reach lead/supervisory positions, but going to management was difficult and often the position would be filled by someone from another property. Having the potential to transfer to other properties provided a good sense of job security for whatever life throws at you. They did provide classes to learn more and help your career. Overall, it was a great place to work.
Flexibility with shifts, employee discounts, interesting people, ability to transfer to one of thousands of new locations
Shift often conflicts with family time off (holidays/weekends)
Work-life balanceDON'T WORK HEREPay & benefitsNot worth working hereJob security and advancementThey don't care if something happens to youManagementManagement doesn't know what they're doingCultureDrama centralOverallManagement at the hotel I work at has gone downhill drastically. I had a guest put his hands on me in multiple spots, even though I told him more than once I wasn't comfortable with what he was doing. When I told my GM I wasn't comfortable doing night audit anymore, all she said was "give it a few weeks and you'll be fine". So the GM doesn't care about certain employees. She switches up your schedule and doesn't bother to tell you. The hotel is drama central and she doesn't stop it, instead she involves herself in it. There's NOTHING that would change my mind about finding a different job.
A typical day consisted of greeting and assisting guests check-in while also handling phone calls and general back office work. Guest experience will obviously depend on location, so keep that in mind. Well-treated guests will return the favor, although some feel as if the benefits the loyalty program provides have decreased in qualify over time.
Guest experience varies
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Friendly co-workers, met a wide range of guests with different attitudes, and learned how to deal with stressful encounters. Overall a good company to work for.
Free lunch, employee discounts on hotel rooms, insurance, 401K, good company culture
Rude guests, slow season, work on weekends
Front desk is my first job, when I was live in France and I was student get a job wasn't easy but my boss give me this job for help me. This adventure opening much opportunities in 9 years I have get much experience.
Free for the team
Healthcare, long break
I am writing this in quarantine times after my furlough. I had only been there for a year.Got to experience working at Long Beach Renaissance (CA) and Torrance Marriott Redondo Beach. I loved every moment. This company knows the true meaning of hospitality through authenticity. I reached a new potential in the one year I worked there, both as an individual and as an employee. Such a strong and beautiful people culture, so warm and inclusive. With them you are not just a number, they REALLY make you feel like family. You want to work here. #wewilltravelagain
not currently hiring
Working at the front desk, you start to meet people from all over the world. It's really fun to get to know them and learn about their culture. It would get a lot of people at one time but other than that it's a great place to work!
I enjoy working at this company because I was the first point of contact and met different types of people on a daily basis. I assisted guest checking in or checking out of the hotel. Answer all questions in regards to places to visit or eat or simply questions in regards to the hotel. I also helped with directions to specific places.
There are lot to say about this brand. But in some words, its my pleasure working for this brand. Its already been 6 years I am associated with it and I am sure will continue working till I retire.
Very less salary in India
Job was easy and simple to catch onto. Training was all computer based which is useless. Coworkers make or break the workplace. Having good communications set up between the different departments is a must. The only systems they allow you to use go down sometimes (more often than they should). You will get yelled at by guests for things out of your control. You will have to deal with all complaints. You will have to deal with drunks if bars are nearby. You will have to deal with homeless people sneaking in to sleep in the corners of the hallways. You will have to deal with people going against rules like smoking in the rooms or pooping on the floors. If your coworkers are fun and dependable, as well as your management, you will enjoy it better. The only reason I stayed as long as I did was because the management team felt like friends and looked after us to the best of their ability and my coworkers were all great people. The only reason I am leaving Marriott in the near future is because I'm sick of dealing with self-entitled guests. So the job itself is really nice, but the customers are trash.
Discounts at hotel stays