Responsible in providing phone banking services to customers to achieve individual goals & target & Service Levels of Customer Service Centre.
bank has also been named “Safest Bank in Asia” by Global Finance for 11 consecutive years from 2009 to 2019. Ø World's Best
Bank 2019, Euromoney.
Handling incoming calls from customer related with queries, request and complaint through DBSI Customer Centre channel.
To achieve productivity target and team target according responsibility assignment from management.
Implementation code of conduct in collection activity.
Pre-screening Payment, CBO and Loan Ops transactions and ensuring adherence to existing procedures and policies.
University Graduate from any discipline.
- Bureau credit retrieval - Bureau credit reviewer - EWSS screening - Productivity…
Answering or making calls to customer to learn about and address their needs, complaints, or other issues with products or services.
Answering or making calls to customers to learn about and address their needs, complaints, or other issues with products or services.
To achieve collection productivity by managing and leading inhouse agent team, with collection guideline.
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