University Relations

Overview:

You are the frontline face of the Google for Education program — the single point of contact between Hacktiv8 and your assigned partner universities. You don't just relay information; you read institutional dynamics, build trust with the right people on campus, activate universities that would otherwise stay dormant, and keep every university moving toward program KPIs.

This role sits at the intersection of relationship management, program activation, and cross-functional coordination. Universities won't run this program themselves after an MOU is signed. Your job is to make sure they do — from the first outreach to the final reporting cycle.

Key Responsibilities:

1. University Relationship Management & Activation

• Own daily engagement across all assigned universities — proactive outreach to understand implementation challenges and drive solutions before they escalate.
• Activate assigned universities post-MOU: ensure faculty champions are onboarded, academic calendars are aligned, and the program goes live on schedule.
• Conduct regular check-ins and progress reviews per campus to keep them on-track against program KPIs.
• Execute on-ground campus visits (safari) for activation stalls, faculty socialization, or high-stakes relationship moments that require physical presence.

2. Stakeholder Mapping & Navigation

• Map the institutional dynamics of each assigned university — identify the right PIC across Prodi, Faculty, CDC, and Kerjasama units.
• Build working relationships with Faculty Champions and university counterparts to fast-track communication, approvals, and execution.
• Understand who holds decision-making power on each campus and calibrate your engagement approach accordingly.

3. Internal Coordination

• Act as the bridge between assigned universities and internal Marketing and Operations teams — translating university needs into actionable coordination items.
• Ensure university-specific execution requirements (events, training sessions, content deployment) are communicated to and delivered by the relevant internal team.
• Participate in weekly internal program syncs and surface university-level blockers that require cross-functional resolution.

4. Administration & Follow-Through

• Manage all administrative processes tied to university collaboration: MOU follow-ups, PKS documentation, scheduling, reporting submissions, and correspondence.
• Maintain organized and up-to-date records for each assigned university — activity logs, PIC contacts, progress status, and open action items.
• Ensure zero administrative bottlenecks that could delay program execution at the campus level.

5. Program Progress Tracking

• Monitor activation and engagement status across assigned universities; flag underperforming campuses early with a proposed resolution plan.
• Contribute to weekly and monthly program reports with accurate, campus-level data from your portfolio.
• Work with the Data & Reporting Analyst to validate university-level metrics against program KPIs.

Requirements:

• Min. 2 years in account management, university relations, or partnership roles
• Strong stakeholder communication skills — comfortable navigating from staff to rector level
• Proven ability to manage multiple accounts simultaneously with structured follow-through
• High initiative — proactively identifies and resolves blockers without waiting to be directed
• Organized and detail-oriented in handling administrative processes and documentation
• Comfortable with field work — willing to do campus visits across assigned universities

Employment Details:
Contract - project based (7 months)
Working arrangement: Hybrid working

Application Question(s):

• Have you ever coordinated with universities or educational institutions? If yes, please share your role and responsibilities briefly.
• Please mention the universities/institutions you have worked with and the stakeholder positions you coordinated with.
• What was the purpose of the collaboration/partnership with the university or institution? Please also mention the duration of the collaboration.
• Please share your current salary and key benefits (if comfortable), as well as your expected salary range for this role.

Work Location: Hybrid remote in Jakarta